Australia, you’re first: here’s a sneak peak at the new nLiven.
nLiven is an open, API-first ticketing platform designed for quality, security, and reliability, and it's designed to integrate easily with your existing systems. Nine Broadway venues, London's West End, and major performing arts producers trust nLiven. It works for single theatres and multi-venue groups in the US, UK, Australia, and Canada.
nLiven is based on four main pillars: inventory management, pricing strategy, dynamic design, and data ownership. As an API-first, self-service platform, your team can set up seat maps, pricing, and events in real time without waiting for vendor support.
Patrons can pick their seats from a color-coded map, check out on your branded website, and receive their tickets in seconds on any device.
Set up events with templates and bulk editing. Adjust presale, promotional, premium, or variable pricing for each seat in real time. Export, automate, or stream all customer records and transactions instantly, and use dashboards to see status at a glance.
nLiven runs on Microsoft Azure and offers 99.95% uptime. A virtual waiting room and web application firewall protect your inventory during big on-sales. nLiven is SOC 2 Type II, PCI-DSS Level 1, and UK Cyber Essentials certified. We also provide onboarding support from day one.
nLiven gives performing arts venues one platform to sell, manage, and renew multi-show packages. You can offer a traditional Season Package, where the same seats are held for every show, or a Flex Package, where patrons build their own lineup and pick seats from an approved list, all from one admin console.
Patrons can browse, pick seats on an interactive map, and check out on your branded site using a saved card or payment plan. No phone call is needed. They can manage installments, add VIP experiences, parking, or donations, buy extra tickets on benefit days, and exchange or upgrade seats anytime from their account.
Payments follow a schedule you set, and failed payments are retried automatically without stopping the plan.
Returning subscribers have a special renewal window to keep their seats, swap a show for a special event, or drop a title before new subscribers can sign up.
In addition to single tickets and season packages, nLiven manages all specialty sales channels in one system. With Group Sales, your team can create custom requests, set special pricing, ticket limits, deposits, and payment deadlines, all handled by group sales agents and partners.
House Seats uses a built-in approval process. Someone submits a request, then a House Seat Manager approves, denies, or assigns seats. The order is settled online or as a comp, then sent to the box office.
VIP programs add benefits like premium seating, lounge access, parking, concierge service, hosted receptions, priority exchanges, and exclusive merchandise to any ticket type. Members can also get complimentary tickets and access to House Seats.
Comps and donations are built-in features, not workarounds. All extras use nLiven's inventory, pricing, and reporting, so everything stays in one system, even if it is not a single ticket or season package.
nLiven brings all your ticketing data together with two tools: reporting powered by Tableau and nLiven Viz, a visual seat-map and heat-map tool that helps you make decisions from raw numbers, no matter which ticketing provider you use.
See sales over time on CAD-accurate, color-coded seat maps by price, status, class, or promotion. Filter by event, series, venue, date, or time to test pricing, track renewals, and spot trends early. The system covers inventory, sales, accounting, group sales, front of house, guest lists, and geographic analysis showing exactly where buyers live. Save your favorite filters and run them with one click, or schedule automatic delivery to your inbox or SFTP. Price changes go through an approval workflow and are exported directly to your ticketing platform. If you need more, our premium reporting team can build custom reports to your specifications, all within nLiven, so you never need IT.
nLiven is open and API-first, so it connects with the CRM, marketing, and analytics tools you already use. Real-time webhooks send every transaction to your CRM and data warehouse as soon as it happens. A direct Snowflake-to-Snowflake feed can sync as often as every minute. You can set up checkout opt-ins to keep marketing segments up to date, and built-in Google Analytics tracking shows how each channel performs while the show is still on sale.
Distribution expands your reach even further. You can sell through more than 30 certified distribution partners in four global markets, using platforms your audiences already trust. Partner sales use the same inventory, pricing, and reporting you already have, so you do not need to manage a second system. You decide which partners sell which tickets, at what price and allocation, and we handle integration, certification, and compliance.
nLiven Payments, powered by Stripe, provides a unified processor for web and box office sales, with your own connected Stripe account for separate funds. Since 2024, Stripe has processed $1.5B+ for nLiven clients. Customers can pay with major cards, Apple Pay, Google Pay, or Stripe Link’s one-click checkout. Digital wallets account for over 45% of transactions, and Affirm offers “pay over time.” Checkout is mobile-first for any device.
Every transaction is protected by 3D Secure, Stripe’s fraud and dispute tools, and PCI-DSS Level 1 compliance. The nLiven Fraud Team specializes in the live entertainment and attractions sectors. They use Stripe Radar to spot high-risk transactions, set custom block rules, and monitor dispute trends daily to reduce fraud and friendly fraud. When necessary, your nLiven Fraud Team escalates issues directly to Stripe specialists, so you’re never stuck in a general queue.
We want to understand your venue, seating, and ticketing needs. Share your challenges and busy seasons, and we’ll discuss if nLiven fits. No sales pitch or pressure; just a conversation to see if we’re the right match for your venue.
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